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  Public Ticket #1655159
Missing some icons when activating plugin
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  • carlossouss started the conversation

    After activation. Social icons in the top bar are not displaying. When i deactivate they display fine. 

    Problem is bordered in red in attached screenshot.

    Already tried solution on this ticket and it didn't work. https://stachethemes.ticksy.com//ticket/1621791/

    Please help. Thanks


  •  94
    Valentin replied

    Hello there,

    This problem occur when the theme using old version of Font Awesome.

    With version. 5.0 they changed the names of few icons and because our plugin is using always the newest version something this conflict happen.

    Usually the best option is to update the theme if the author is aware of the changes if this is not possible we can do few fixes in the theme.

    Let me know which one you prefer.

    Stachethemes Support
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  • carlossouss replied

    Hello. Thanks for reply. I have asked for advice from theme developer and this is what he wrote:

    "Thank you for your patience. Yes, Font Awesome 5 is VERY different from the version included in the theme, if I switch to version 5 a lot of customers are going to have issues due to the differences in the class naming but also because many icons were removed or re-designed. So at this point I can’t update the icon version in the theme for everyone.

    Also a lot of plugins like the WPBakery Page Builder and Slider Revolution use the older FontAwesome version still.

    So it’s possible there is some sort of conflict but it should be easy to fix those icons with a little custom CSS. The plugin developer should have given you the code for that. If they didn’t and you want to send me the URL in question so I can inspect it and see what’s missing I can provide it for you.

    But more importantly, if the plugin is only loading a few icons – loading the whole FontAwesome 5 script (which is massive) doesn’t make much sense – you could remove it completely via a child theme and replace the icons with svg’s or the already included font awesome script to save loading time.

    - AJ"


    I think i am only having problem in top bar social icons, and only in pages the calendar is showing. 

    I think he suggests not to install Font Awesome 5 in theme yet.

    Maybe the easiest fix would be to css the correct icons on those pages in that position. But i don't have the programming skills for that. Any help would be appreciated. 

    Thanks

  •  94
    Valentin replied

    This make no sense to me. It's like 10mins work top.

    What he said is that he can't update his theme because his theme is based on other plugins that are still not updated...

    If you give me temporary ftp access to the theme folders I can do it for you. I guess I had to start with that and not wasting your time.

    You can post here in private ticket.

    Stachethemes Support
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  •  94
    Valentin replied

    Before that you can try to do this:

    https://stachethemes.ticksy.com/article/13467/

    Just wrote this article and hope it helps in the future.

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  • carlossouss replied

    Thank you Valentin.  

    The code you gave me worked fine. The icons are now displaying.

    Thanks again.

  •  94
    Valentin replied

    That's great good luck with your project!

    Stachethemes Support
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  • carlossouss replied

    Hi Valentin,

    Just noticed that the code is giving slight bugs. 

    1- The contact form on my home page has the rotating icon spinning all the time.  (screenshot attached) http://www.soussdesign.com/demoprconvention/. I am using Contact Form 7.

    2- Also when i send the event as a reminder or share the link the person lands in this page: http://www.soussdesign.com/demoprconvention/stec_event/international-convention-aesthetics-sap-massage-puerto-rico-201/   The icons are not displaying on those pages either.

    Any help or advice would be appreciated.

    Thanks 



  •  94
    Valentin replied

    Carlossouss
    I believe I found the problem, but still will require temporary wp-admin and FTP access to the files to fix it permanently. Also I see you have some css conflicts in the filter menu that i want to take care.

    You can replay privately here. If this is not possible will try to guide you what to do and hope to not break something

    Stachethemes Support
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  •   carlossouss replied privately
  •  94
    Valentin replied

    Good morning!

    I'm sorry for the delay we are going to take care of your problem today.

    Stachethemes Support
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  •  94
    Valentin replied

    It should be okay now. Please check and let me know if there is something else.

    Stachethemes Support
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  • carlossouss replied

    Thank you for the fast response. Everything looks good. 

    Have a question. 

    When i receive reminder in email there is a long line of code that displays. 

    Is this the normal behavior? (screenshot attached)

    Is there some way to display something else or maybe hide that code?

    Thank you very much    :)



  •  94
    Valentin replied

    Great!

    Yes this bug was fixed with the latest update: http://www.soussdesign.com/demoprconvention/

    Update the plugin and should be fine, if not let me know.

    Stachethemes Support
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  • carlossouss replied

    Updated and is working fine now. 

    Thanks again!

  •  94
    Valentin replied

    Great

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