Welcome to Stachethemes Support Center

First we want to thank you for purchasing our items! We are trying to create best WordPress plugins as possible and improving the code and design quality all time. Still sometimes problems may occur. That's where our Customer Support team come up to help you solve them!

We are trying to answer everyone soon as possible, but keep in mind that it may take 1 to 3 business days . We are located in Europe and our Time Zone is GMT+3.

What does the Support include?

Envato Author Support rules are pretty clear:

  • Updates to ensure the item works as described and is protected against major security concerns.
  • Discretionary version updates.
  • Availability of the author of the item to provide item support.
  • Technical questions about the item's built-in features, functionality and third party plugins.
  • Assistance with reported bugs and issues.
  • Help with included third party assets (e.g. image sliders, contact forms).

The item support period

A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page.

If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

What's not included in item support?

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.

  • Installation of the item
  • Hosting, server environment, or software.
  • Help from authors of included third-party assets.

Public Tickets

lord909 How to hide stock tickets in events?   Stachethemes Event Calendar   Updated 3 days ago   3 Most recent comment from lord909:Thank you Zhivko. I have marked the event as you have shown in the screenshot, in the ticket part.However, we need to control the number of entries, so I need WooCommerce stock management.In WooComme ... m16021 Event Creation inside Server   Stachethemes Event Calendar   Updated 3 days ago   7 Most recent comment from m16021:Will this work without a large array of sizes? Say if I am only uploading through the API a "full" size image and so only upload to the meta data a full size image?So this will add the image into the ... feriamsidera Elementor Loop   Stachethemes Event Calendar   Updated November 7, 2023 at 7:38pm   8 Most recent comment from feriamsidera:Zhivko, That worked thanks! I just had to open each post and update them and it worked well.  Vimal Patel Can we create a form to register users for the event   Feedback & Bugs report   Updated October 31, 2023 at 5:54am   11 Most recent comment from Vimal Patel:this is working good !!!!! thanks for the helpRegards,Vimal Patel elvisfrog ICS Category SelectionClosed   Stachethemes Event Calendar   Updated October 30, 2023 at 10:43am   2 Most recent comment from Zhivko Bozhilov:There is a hook you can use to insert custom data before the actual creation of the event: $post_data = apply_filters('stec_ics_import_post_data', $post_data, $item, $this->calendar_data, $t ...