November 15, 2019 - Latest Version 2.8.0 - Changelog

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  Public Ticket #2207741
Tickets Sold & available not showing correctly
Open

Comments

  •  1
    Graeme started the conversation

    Hi, if you go to 23/11 event for end of year party

    https://www.rutherglenltc.com/diary/end-of-season-awards-party/

    There has been 4 adult tickets sold and 2 junior tickets sold from 2 separate orders. Although if I open event and buy new tickets, the number remaining is incorrect - it is showing 48 adult tickets, when it should be 46. Is showing 25 junior tickets when it should be 23.

    Attached files:  tickets sold.PNG
      tickets left bug.png

  •  166
    Zhivko replied

    Hi,

    Are the orders set as completed in WooCommerce? Is this event a repeated event?


    Stachethemes Developer

  •  1
    Graeme replied

    Hi, orders are complete in WooCommerce and no its not a repeated event.

  •  1
    Graeme replied

    Just updated plug-in to 2.7.9 this morning.

    Problem still same. See attached

    Ticket orders on wp-admin showing as 5 junior tickets sold, 8 adult sold, yet on tickets page still showing as 0 junior and 2 adult on ticket sale page.

    Attached files:  ticket orders.png
      tickets wrong.png

  •  166
    Zhivko replied

    Hi,

    I'll be debugging this issue today and hopefully I can reproduce the bug. I'll let you know the result.


    Stachethemes Developer

  •  166
    Zhivko replied

    It is indeed a bug. I'll try to release update today with fix.


    Stachethemes Developer

  •  1
    Graeme replied

    Latest update fixed it, thank you ! :-)

  •  1
    Graeme replied

    Doing it again. Number of tickets online showing as 42 Adult available and 20 Junior - where as real ticket sales numbers 15 junior and 19 adult - so should show as 31 available and 10 junior not 42 / 20.

  •  166
    Zhivko replied

    I'm debugging the issue at the moment.

    I'm starting to think it might be a bug in WooCommerce itself since this counter comes directly from WooCommerce. 

    I'll let you know when I find where's the problem.


    Stachethemes Developer

  •  1
    Graeme replied

    I think it could well be WooCommerce - it would depend on their classification of an order.

    The view you have Wp-Admin/St Event Calendar/Tickets on number of tickets sold is always accurate.

    I guess it might depend on how WooCommerce counts 1 order with 2 junior tickets and 3 adults tickets ? Does it count that as 1 order, which technically speaking it is, or as ticket types sold.

  •  166
    Zhivko replied

    I can't reproduce this problem on my localhost so I'm testing on your server.

    When I'm purchasing tickets from your site the tickets qty does not change at all.

    I've purchased all 42 tickets left and it was displaying still 42 left.

    Still looking why this is happening...


    Stachethemes Developer

  •  166
    Zhivko replied

    I've found the problem. 

    Under WooCommerce > Settings > Products > Inventory, Manage Stock was disabled and that's why WooCommerce decided not to count the stock quantity.


    Stachethemes Developer