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  Public Ticket #2247276
Form not displaying
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Comments

  • frolivier started the conversation

    Hello,

    When pushing the database from local to remote dev server, the form isn't displayed, with this error:

    "The form cannot be displayed due to an error: Decryption failed"

    What can I do?

    Thank you,

    François

  •  1
    Henk replied

    I have a similar issue, which occurred after updating the security keys. I think there is something odd with the code that it does not convert or uses the "live" secret_keys from the installation.

    I got an email back from support saying it is a hashes issue. No idea how to fix it as yet.

    My error occurs when trying to update existing events, I only know it is a decryption failed error because i tried to export the events, and it shows decryption.

    Awaiting resolution from support, hopefully soon as the calendar is not working and not showing any events although they are added.


    Ok.. this is how I fixed it.

    After I updated the security keys (as I do every 60 odd days), the events calendar fell apart, no events show and the existing events would not allow for updates, also export would show "decryption failed"

    I went back to a backup, grabbed the security keys AUTH_KEY, SECURE_AUTH_KEY, LOGGED_IN_KEY, and NONCE_KEY, put them back in wp_config.php and promptly all started working again...

    It looks like the events are encrypted but not updated when you update the wordpress core security keys...

    frolivier, because you moved to another installation I expect your issue is with the security keys....

  • frolivier replied

    Hello HEnk, thank you for your message. Indeed the secret keys weren't the same. Once updated, everything displays fine. Have a good day.