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  Public Ticket #2250313
License Activation Issue
Closed

Comments

  • Kelvin So started the conversation

    Before the website migration to a new server, I tried  to deactivate the plug-in so that I could activate this again with the new server.  

    However, there was such an error "License activator encountered an error.  Make sure your purchase key is not activated somewhere else."

    As I only adopted the plug-in with this website,  this seems not reasonable.  And I tried to delete the plug-in directly in order to release it.

    After deleting the plugin and migrating the site to a new server, I installed the plugin again and tried to activate this with the code, but the same error was still here which indicates that the purchase key has been used somewhere else.

    Therefore, I would like to seek your help to deactivate the key so that I could use the plugin again with the new server.  Thank you a lot! :)   

  •  877
    Zhivko replied

    Hi,

    I've reset your activation. You can try to activate now.


    Stachethemes Developer