Current Version 3.0.5 - 25 March 2020

Okay
  Public Ticket #2326796
Admin email notifications
Closed

Comments

  •  1
    julien3z started the conversation

    Hi, 

    I have an issue with admin email notifications that are not sent after a user subscribes an event.

    All options are checked in General > Email notifications but I can't get emails.(see attached)

    Subscribed users get their notifications emails though (only admin don't receive them).Can you please help ? 
    Thanks

    Attached files:  notifications.JPG

  •  1
    julien3z replied

    And is there a way to add a specific email adress (other than admin) to receive event attendees notifications ? 

    Thanks

  •  206
    Zhivko replied

    Hi,

    Is it possible to provide me with wp-admin?


    Stachethemes Developer

  •   julien3z replied privately
  •  1
    julien3z replied

    Hi, 

    Any news about my issue please ? 

    Just to let you know I've momentarily disabled the subscribe button for my events as I don't receive subscribtion emails but you can run some tests if you want.

    Thanks

  •  206
    Zhivko replied

    Your version of the calendar is outdated and this could be the cause of the problem.

    The current version is 3.0.4. 

    For some reason the updater is unable to connect to our api server but I can update the calendar manually? Would you like me to proceed with the update?

    I'd recommend you to back-up your database before proceeding with the update just in case. 


    Stachethemes Developer

  •  1
    julien3z replied

    Hi,

    Yes please, you can update it. I've made the backup.

    Thanks

  •  206
    Zhivko replied

    I've just updated your calendar.

    You should see new options in the General settings -> Email Notifications tab.

    "Notify admin when new event has been submitted"

    Let me know if you still don't receive emails.


    Stachethemes Developer

  •  1
    julien3z replied

    Hi, 

    Thanks but I've still not received email admin..

  •  206
    Zhivko replied

    Could you provide me with ftp to debug the issue?

    I'll need link to the front-end submission form as well.


    Stachethemes Developer

  •  1
    julien3z replied

    Hi, 

    Could you please run your tests on my stage website ? URL https://adekoite-dev.fr/ridouan/wp-admin/
    (Same login for you) Because the other website is already online and I don't want to cause any trouble..

    I'm sorry about that :( I should have asked you that in first place.

    FTP : ftp.adekoite-dev.fr
    adekoiteiv
    UGRuhhDSE4

    https://adekoite-dev.fr/ridouan/evenements/

    Thanks again for your help.

  •  206
    Zhivko replied

    The function change_mail_evt_register in your child theme functions.php file was causing internal server error so I had to change it a bit.

    You should be receiving notifications now.


    Stachethemes Developer

  •  1
    julien3z replied

    Thanks but the problem now is that I can't click on the button assist (on popup - see attached).. when you click on it nothing happens..so i can't register the event

    Attached files:  assist button.JPG

  •  206
    Zhivko replied

    I've updated your calendar again. For some reason the plugin was showing version 2.6. I guess core files were modified.

     RSVP should be working now.


    Stachethemes Developer

  •  1
    julien3z replied

    Great  ! Thanks a lot for your help :)