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  Public Ticket #2723023
Critical Issue (checkout and cart page)
Open

Comments

  • Ariel started the conversation

    Hello,

    When I add a ticket to my cart I'm getting a weird error (404) on the checkout/cart pages (Woocommerce). (PRIVATE TICKET #2719244)

    Can you help me with that, please?

  •   Ariel replied privately
  •  419
    Zhivko replied

    Hi,

    I don't seem to have this issue. Screenshot attached.

    Is it possible to provide me with steps to reproduce this problem?

    Attached files:  screenshot.jpg


    Stachethemes Developer

  •   Ariel replied privately
  •  419
    Zhivko replied

    Still I'm unable to reproduce this on mobile as well. Screenshot attached.

    Is it possible to make a short video to take a look what's happening?

    Attached files:  screen.jpg


    Stachethemes Developer

  •   Ariel replied privately
  • Ariel replied

    Hi Zhivko, could you reproduce the error on your side? How can I solve this issue? 

    Thanks,

  •  419
    Zhivko replied

    Something is not right with the event's permalink generated in the order page. 

    It is generating iframe with link https://kadima.seg.br/evento/bait-hagana/embed/#?secret=08Yo8rgexK which returns 404. It should just return normal url to the event.

    Is it possible to provide me with ftp to the server to debug the calendar?


    Stachethemes Developer

  •   Ariel replied privately
  •  419
    Zhivko replied

    Could you check if the problem is resolved now?


    Stachethemes Developer

  • Ariel replied

    no, I still have the same problem.

  •  419
    Zhivko replied

    Delete the items from your old cart and try adding new items otherwise the change won't have effect.


    Stachethemes Developer

  • Ariel replied

    yes, it works now. thanks!