I will be unable to respond to tickets in the next couple of days. I am very sorry for the inconvenience.
How is it possible to renew support without buying a new license.
I bought Stachethemes on Envato market (theme forest), and it doesn't give me the choice to only renew the support.
Thanks for answering.
Check out this article https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
If it still doesn't work contact Envato support at https://help.market.envato.com/hc/en-us/requests/new
I renewed support :). Happy to work with you again.
I will send you a ticket