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Welcome to Stachethemes Support Center

First we want to thank you for purchasing our items! We are trying to create best WordPress plugins as possible and improving the code and design quality all time. Still sometimes problems may occur. That's where our Customer Support team come up to help you solve them!

We are trying to answer everyone soon as possible, but keep in mind that it may take 1 to 3 business days . We are located in Europe and our Time Zone is GMT+3.

What does the Support include?

Envato Author Support rules are pretty clear:

  • Updates to ensure the item works as described and is protected against major security concerns.
  • Discretionary version updates.
  • Availability of the author of the item to provide item support.
  • Technical questions about the item's built-in features, functionality and third party plugins.
  • Assistance with reported bugs and issues.
  • Help with included third party assets (e.g. image sliders, contact forms).

The item support period

A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page.

If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

What's not included in item support?

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.

  • Installation of the item
  • Hosting, server environment, or software.
  • Help from authors of included third-party assets.

Public Tickets

sebastienbb How to Edit Event Slug/URL/Permalink After Creation?   Stachethemes Event Calendar   Updated 1 day ago   3 Most recent comment from sebastienbb:Thanks. In the meantime I had found this field (and updated the ticket to point it out), because as I couldn't edit the permalink of the very first field, I didn't see this possibility, drow ... sebastienbb Search Integration and Accent Handling   Stachethemes Event Calendar   Updated 1 day ago   5 Most recent comment from sebastienbb:Many thanks to you, I have tested the last version and from what I've seen it works like a charm, even with complex words like "théâtre" and not just "café", thanks also for having the thought ... mike73 ModalWindow ContentTab-TextLabels is missing - why is the ".mobile" CSS class called?   Stachethemes Event Calendar   Updated 4 days ago   3 Most recent comment from mike73:Yes, that's logical and obvious. But thank you for recognizing and fixing the small bug (today – wow ;). mike73 How set we own RRULEs for non-regular date and different time information in/for an event?   Stachethemes Event Calendar   Updated 4 days ago   2 Most recent comment from Zhivko Bozhilov:Hi, I don’t see a pattern that can be used with RRULE here. I think the best approach would be to duplicate the event for each unique time. mike73 ​Separate/different CSS instructions for the respective device displays   Stachethemes Event Calendar   Updated 5 days ago   1 Most recent comment from mike73:Separate/different CSS instructions for the respective device displays (mobile, tablet, desktop) would also be very nice, more helpful, and very useful. Currently, all CSS instructions are equally val ...