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Welcome to Stachethemes Support Center

First we want to thank you for purchasing our items! We are trying to create best WordPress plugins as possible and improving the code and design quality all time. Still sometimes problems may occur. That's where our Customer Support team come up to help you solve them!

We are trying to answer everyone soon as possible, but keep in mind that it may take 1 to 3 business days . We are located in Europe and our Time Zone is GMT+3.

What does the Support include?

Envato Author Support rules are pretty clear:

  • Updates to ensure the item works as described and is protected against major security concerns.
  • Discretionary version updates.
  • Availability of the author of the item to provide item support.
  • Technical questions about the item's built-in features, functionality and third party plugins.
  • Assistance with reported bugs and issues.
  • Help with included third party assets (e.g. image sliders, contact forms).

The item support period

A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page.

If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

What's not included in item support?

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.

  • Installation of the item
  • Hosting, server environment, or software.
  • Help from authors of included third-party assets.

Public Tickets

MaKriBho Ticket Booking   Stachethemes Event Calendar   Updated 8 hours ago   7 Most recent comment from Zhivko Bozhilov:You should be able to see this option in the old ones as well. It is possible your browser is still loading the old javascript file from the cache. Try clearing your browser cache for the edit product ... mvanderweide Too many events loading, bogs calendar down   Stachethemes Event Calendar   Updated 2 days ago   4 Most recent comment from Zhivko Bozhilov:I can't say say for sure just yet. The fetch events limit is too low ( 10 ) and with so many events it will take forever to load. Have you tried to increasing it ot something like 100: Have you ... mike73 no single event page content with shortcode [stec_single]   Stachethemes Event Calendar   Updated 3 days ago   2 Most recent comment from Zhivko Bozhilov:Hi, The [stec_single] shortcode displays a specific event. Example: [stec_single event_id="2674"] — where 2674 is the event ID. This shortcode is not related to the "Open Events in Single Page" opt ... mike73 ModalWindow ContentTab-TextLabels is missing - why is the ".mobile" CSS class called?   Stachethemes Event Calendar   Updated 5 days ago   10 Most recent comment from Zhivko Bozhilov:I suspect there may be a caching issue on your end. Check if you have this problem in incognito mode. mike73 for irregularly repeating events - hide event start time also?   Stachethemes Event Calendar   Updated 5 days ago   1 Most recent comment from mike73:Hallo, Since it's so difficult to specify/set a specific end time for an irregularly repeating event, I wanted to ask/request the following: Is it possible to extend the relevant event option/che ...